Lash Lift FAQs

Rod and shield size is determined by the client's natural lash length and the curl result you're aiming for. As a general rule: smaller rods create a tighter curl, larger rods create a more open, natural lift. Always measure the lash against the rod before choosing — the lash should wrap around without the tip bending back on itself.

Shields sit flat against the eyelid and produce a more dramatic, fanned-out lift. Rods are cylindrical and create a more traditional curl. The best choice depends on the client's eye shape, lash length, and the look they're after. Shields tend to work better for shorter lashes, while rods suit medium to longer lashes.

Timing depends on the product you're using and the client's hair structure. With Elleebana, always follow the processing time chart for the lotion (Step 1) based on lash texture — fine, medium, or coarse. Do not guess. Set a timer and do not remove early. Coarser or resistant lashes may need the maximum time, while fine or previously processed lashes need less.

Some clients have stronger follicle direction on one eye. Note this on their client card and compensate next time by processing the stronger eye slightly longer. Timing matters — lash lifting can be affected by as little as 30 seconds.

Also check that you placed the lashes symmetrically on both rods. Taking a photo of your client's eyes open before starting and using their iris position as a placement reference can help ensure consistency. Finally, be mindful of adhesive — over-applying it can create a barrier that prevents the lotion from penetrating evenly.

Yes — and it's one of the most popular service combinations. Always perform the lift first, then the tint. The tint is applied after the setting lotion (Step 2) is removed and the lashes are clean and dry. This ensures the tint adheres evenly to the freshly lifted lashes.

No — as a general rule, this is not recommended. Every lash extension product range (glue, remover, primer) is different, and you cannot control how extensions were applied by another technician. If extensions were applied unsafely, the natural lashes underneath may already be damaged, and lifting damaged lashes risks breakage. Always assess lash health after removal and book the lift as a separate appointment.

Downward-growing lashes require extra care with rod placement and adhesive technique to train the lash upward before processing. Using a shield rather than a rod can also help achieve a better result on very downward-growing lashes.

Lash lifting works by breaking and reforming the natural disulfide bonds in the lash — when performed correctly, this is safe. Damage occurs when:

• Processing time is too long, preventing bonds from reforming correctly
• Lotion is applied to the lash tips instead of just the base

Elleebana's lifting lotions contain lanolin, which adds moisture and nourishment during processing to help protect the lashes.

• Check the product expiry date and storage conditions
• Consider the client's hair structure or ethnicity — coarser or more resistant hair may need longer processing
• Ensure the lotion is applied evenly and thickly, coating each lash up to ¾ of its length — patchy application leads to uneven lifts

Use the relaxation method to reduce the curl and bring lashes back to a less lifted state. Then offer Elleeplex as a conditioning treatment to nourish and support lash repair. A supplement containing Silica, Horsetail, Biotin, and Ascorbic acid can also help strengthen brittle lashes from the inside out.

There are three likely causes:

• The client exposed their lashes to water, steam, cleansers, or serums within the first 24 hours
• The product was not rinsed off thoroughly at the end of the appointment
• The lashes were not dried well before the client left — wet lashes are weighed down and may not show the true extent of the lift until fully dry

Over-curling is usually caused by choosing a rod or shield that is too small for the lash length, processing for too long, or a combination of both. Fine or previously processed lashes are more susceptible. Always match rod size to lash length and adjust timing for lash texture.

Store all lash lift lotions at room temperature, away from direct sunlight and heat sources. Do not refrigerate. Opened sachets should be used within the same appointment and not resealed for later use. Always check the expiry date before use — expired product is one of the most common causes of failed lifts. Elleebana products are typically good for 2 years unopened.

Most reactions to lash extension adhesives are caused by Cyanoacrylate, which is not present in Elleebana's lash lifting products or adhesives. The chance of a reaction is low, but a patch test is always the best way to determine if a client has sensitivities before a full treatment.

Most clients see results lasting 6–8 weeks, though this varies based on the individual's lash growth cycle. Clients with faster lash turnover may want to rebook at 4–5 weeks; slower cycles can stretch to 10 weeks. If a tint was also performed, a tint top-up is typically needed at 6 weeks even if the lift is still going strong.

A client can technically rebook as soon as they'd like, but 6–8 weeks is the general guideline. Watch for baby lash growth — if you notice significant new growth coming through, recommend rebooking sooner (around 4–5 weeks). For tint clients, book a tint top-up at 6 weeks regardless of lift timing.

Yes. Elleevate Mascara can be applied immediately after the lift. For regular mascara, wait until after the first 24 hours. Always remind clients to replace mascara every 3 months to avoid bacteria buildup near the eyes.

For the first 24 hours: no water, steam, swimming, eye creams, serums, or cleansers on the lashes. After 24 hours, clients can return to their normal routine. Remind them to be gentle when cleansing the eye area and to avoid rubbing.