Lash Lift FAQs

Is lash lifting damaging to the lashes?
The chemical process of breaking the disulfide bonds within the lash is damaging to the lash if not performed correctly. Over processing the time on the lashes means the bonds are either not able to be reformed well enough or they break so far that they over-process. Applying the lotion to the ends of the lashes (which is not the area we want the re-direction of the lash to occur) can also cause damage to the lashes. The inclusion of lanolin in the lifting lotion offers moisture and nourishment to the lash while the bonds are being broken in order to soften the hair and provide support.


What can I do if my client’s lashes have not lifted enough?
Check product expiry date and location of where the product has been stored. It’s also important to check the ethnicity of your client’s background, perhaps the strength or generic structure of their hair means they require a longer processing time. Another point to consider is the consistent placement of the lotion. The coating should be a milky thick consistency that coast each and every lash evenly and up to 3/4 of the way up the lash, patchy solution can result in an uneven lift.


What if the other eye has not lifted the same way or as much?
It is possible that some clients have stronger follicle direction on one eye. If this is the case you might need to notate this on the client card and compensate for this when they come in by processing the stronger eye for longer.

Lash lifting can be affected by as little as 30 seconds. Therefore, you must be very specific about your timing.

If you have not symmetrically placed the lashes on the rods so that both eyes are the same and complimentary then this will be evident when the rods are removed and the lashes are dried. Taking a photo of your client’s eyes open before you begin the lifting process and refer to their iris location once the rod is on may help your lash placement.

Be mindful of your lash lifting adhesive usage. This product can create a barrier between the lash and the lifting or setting lotion. The adhesive has a setting time that allows you to roll the lashes up onto the silicone rod, however, sometimes the adhesive might set before all of your lashes are up. You can use a small amount more of adhesive but you need to be mindful of the placement of the adhesive – if you are coating the already well-placed lashes with adhesive those lashes might not lift.


I’m allergic to lash extensions adhesives. Can I have a lash lift?
Most reactions to lash extensions adhesives is caused by contact with the skin and through a build-up of exposure to Cyanoacrylate (the ingredient found in all lash extensions adhesives). Elleebana’s Lash Lifting products and adhesives don’t contain cyanoacrylate so the chance of a reaction to lash lifting will be slim however a patch test is the best way to determine if a client might have sensitivities.


My client has lash extensions on but wants a lash lift. Can I remove the extensions and lift the lashes in the same treatment?
The short answer is no – while we have tested this and had great results we have only tested this using Elleebana lash extensions product range and not every lash extensions product range (i.e. glue, remover, primer) is the same. We also can’t determine the results of this as many lash extensions technicians that operate may not perform lash extensions safely (with correct isolation or not enough glue control causing overloading of the lash line). If a client comes with unsafe lash extensions applied there is a large likelihood that their natural lashes will be damaged and lifting damaged lashes might also cause breakage. For this reason, we have to say that the treatment can only be performed after the removal of lash extensions on a case by case basis and with careful lash health assessment.


What can I do if the lashes have changed direction after 24 hours?
There are three points to consider: First, your client may have not followed the aftercare and has exposed their lashes to hot water, steam, shampoos, cleansers, eye creams or serums within the first 24 hours. Second, your product was not rinsed off well enough when you removed the product. Third, Your lash lift was not dried well enough during the appointment to show you the full extent of the lift. As the lashes are wet after the treatment they will be weighed down by the weight of the water on the lashes, once they begin to dry they may show over processing or incorrect lash placement on the silicone rod. Be sure to dry well your client’s lashes before they leave.


What can I do if my client’s lashes are over processed and damage occurs?
You can relax the lashes using the relaxation method to reduce the curl and encourage the lashes back into a less lifted/curled state. In addition, you could offer Elleeplex as a conditioning and nourishing lotion for your client’s lashes. That will help to support the lashes and offer much needed nourishment to repair and regrow into healthy lashes again.

A supplement could also be worth considering for internal consumption of a comprehensive formula that provides essential nutrients for strong hair/lashes. Choosing a supplement with Silica, Horsetail, Biotin and Ascorbic acid (to aid absorption) will strengthen any brittle lash damage and assist with the regeneration of the lashes in the lash cycle.


Can my client wear mascara?
Absolutely! You can choose to wear Elleevate Mascara immediately after your lash lift (and remove at the evening using Belma Remove make-up remover) or wait till after the first 24 hours then apply regular mascara. Remember that mascaras need to be replaced every 3 months to avoid bacteria growth and infections in your lashes/eyes.


When should I rebook my client for a re-lift?
A client can have a lash lift as soon as she would like to, we generally say a lift should last up to 6 weeks or more on most clients – however, the lash growth cycle must be taken into account. If you notice your client has a lot of baby lash growth coming through you may wish to point this out to them and recommend they re-book their next lift for sooner than 6 weeks – perhaps 4 weeks might suit. Other clients might experience an extremely slow lash regeneration process and only need a lift every 8 – 10 weeks, however, if you are performing a tint they will need to come back for a top up tint at 6 weeks.